KASA is committed to providing our customers with high-quality products and outstanding customer service. We understand that sometimes a product may not meet your expectations, and we are happy to offer a return or exchange.
RETURNS:
- We accept returns within 14 days of the delivery date.
- Items must be returned in their original condition, with all tags attached and in the original packaging.
- Items that have been worn, altered, or damaged will not be accepted for return.
- Returns will be processed within 7 business days of receipt of the item.
- Refunds will be issued to the original form of payment.
- Shipping and handling charges are non-refundable.
- Customers are responsible for the return shipping cost.
EXCHANGES:
- We accept exchanges within 14 days of the delivery date.
- Items must be returned in their original condition, with all tags attached and in the original packaging.
- Items that have been worn, altered, or damaged will not be accepted for exchange.
- Exchanges will be processed within 7 business days of receipt of the item.
- Shipping and handling charges are non-refundable.
- Customers are responsible for the return shipping cost.
Please contact our customer service team at [+977-01-5526796] to initiate a return or exchange.
Final Sale Items:
- All sale items, special promotion items and customized items are final sale and cannot be returned or exchanged.
DEFECTIVE ITEMS:
- If you receive an item that is defective, please contact our customer service team at [+977-01-5526796] within 3 days of delivery.
- We will gladly replace the item or issue a refund, at our discretion.
- Customers are responsible for the return shipping cost.
Thank you for shopping with us! We appreciate your business.